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STEM Camp Customer Service: Job Description

Do you have a passion for education and learning? Do you love working with children and youth? Consider joining our not-for-profit and help us achieve our mission of inspiring the next generation of STEM professionals. We’re looking for someone to join our team in Embro that will assist us in preparing for the 2024 camp season.

Applications open January 15th! We hope to see you soon!

Why Work at STEM Camp

Daytime work hours

Professional Development

Fun work environment and culture

Future Opportunities

I worked for full time for STEM Camp this past summer and it was a great experience. The hours are perfect, I loved my coworkers and loved working with all the kids. The activities were creative and the weekly themes kept up the engagement. If you like working with kids, this is a great position for you.
Many ways to learn and improve your skills. Learned how to teach STEM activities in person and virtually. Really enjoyed the work environment. Great work hours.
A great place to work with a very structured and organized day-to-day schedule. The kids were easily handled with the excellent cooperation provided amongst each of the workers. Staff made work a fun and enjoyable place to be for everyone in the environment.
I started out as a camp counsellor and made my way up to camp lead throughout my years in university. It’s a great place to work throughout the summer! If you love working with kids, enjoy stem subjects and working full time, while still having time in the evenings and weekends for yourself, this job is for you!

Responsibilities

As Customer Service, your duties and responsibilities may include some or all of the following:

  • Supporting the Recruiting Team by communicating with applicants, handling contracts and onboarding of new employees
  • Supporting customers with all inquiries and providing exceptional service  
  • Answer phone calls and emails from customers, staff; working with Zendesk software  
  • Demonstrating professionalism, a positive attitude, thoughtfulness and stability in decision-making
  • Being self-confident and able to accept and adopt constructive feedback
  • Providing appropriate feedback to, and communication with parents or guardians whenever needed, and immediately when emergency contact with parents/guardians is required  
  • Abiding by STEM Camp policies and procedures
  • Carrying out other reasonable duty requests from any member of the Management Team
  • Supporting and addressing camp staff concerns

Successful Candidates Should Possess

  • High School Diploma or equivalent
  • Inspirational and creative thinking skills  
  • Proficiency with office applications, and aptitude for learning new software and systems 
  • Customer service-oriented mindset 
  • Teamwork and collaboration skills with the ability to take initiative 
  • Strong planning and organizational skills, with the ability to adapt to change 
  • The ability to anticipate problems and opportunities, and develop effective solutions  
  • Excellent communication and interpersonal skills  
  • Must be able to commute to workplace location, this is an in-office position 
  • Applicants who are Canadian Citizens and Permanent Residents will be prioritized  

Hourly Wage

$19.20 per hour

Interested?
We would love to hear from you!