FAQ for Virtual Sessions

What ages can enrol in virtual sessions?

Children between the ages of 5-13 are eligible to enrol in the virtual program.

What time zones are the sessions offered in?

Sessions are offered in Eastern Standard Time (EST) * Toronto, Ontario, Canada

What is the schedule?

The scheduling information is found on the Virtual STEM Camp page

What payment methods do you accept?

We accept payment by credit card (Visa and Mastercard) through our payment processor Paypal. We also accept e-transfer sent to payments@stemcamp.ca, please call us at (519) 475-6600 to complete your enrollment if paying by e-transfer. Please note: we do not accept Visa Debit.

What equipment do I need?

The experience would be best on a computer or a laptop. PC or a MAC is fine with good audio and a webcam. Mobile devices are possible but could be challenging for some links on a touch screen. You will also need a device with Minecraft. Minecraft will not run on a Chromebook.

What do I need to participate? How do I know if I can connect to STEM Camp’s servers or not?

In order to join the Minecraft server, you will need the Java or Bedrock edition of Minecraft. If you are using a PC to play Minecraft, you can use Java or Bedrock, if you are using any other device, you are likely using Bedrock version. Those with the PlayStation version of Minecraft can still participate; however, you won’t be able to be on the server with the other campers. You can purchase Minecraft here.

You must also sign in to a Microsoft account on your child’s Minecraft game and make sure the Microsoft account permissions allow them to join other servers. Additionally, Nintendo Switch users require an online subscription to Nintendo Switch Online to play any game (including Minecraft) online.

All sessions require Bluejeans (which is a free download); instructions for joining the session are included in a pre-session email sent out one week prior to the start of each session.

How do I/my child join the Minecraft server?

For Java users: The server IP is posted by a counsellor in the BlueJeans meeting 20 minutes before the start time. To join the Minecraft server, go to Multiplayer > Direct Connection, then copy and paste the IP address.

For Bedrock users: The realm code will be posted by a counsellor in the BlueJeans meeting 20 minutes before the start time. To join the realm, start at the main menu, then click Play > Friends > Join Realm > Paste the Realm Code, then Join.

If you do not see the above option, you are likely not signed in to your Microsoft account or have permission issues. Read the answer above (What do I need to participate in?) for more information.

Parents who are having technical difficulties should contact us at 519-475-6600 or support@stemcamp.ca or join the session early and virtual staff can assist.

How long are sessions? What time should I join?

Sessions are 1 hour long, although we are always there early and after, so that time is flexible. On Monday, especially if it is your first session, it is recommended to join 15-20 minutes before the start time. This is especially the case if your child is unfamiliar with joining a Minecraft server, as this gives us an opportunity to help you/your child through any technical issues.

What role do parents play? Is it independent learning?

This depends on the comfort level of your child with technology and their ability to work independently. Doing workshops over video can be challenging for younger ages but you know your children best. As a general guideline parents should be present with children 6 and under to help provide the best experience.

What does a Minecraft session look like?

Minecraft sessions take place within our handmade world. Campers are guided through several activities and builds each day, based on their ability. They will also be building challenges to apply what was learned and to produce a collaborative world.

What is your instructor/participant ratio?

We are pleased to provide at least 2 instructors per session (if there are more than 5 campers) and allow no more than 10 campers in each session. Campers will be separated into two groups based on Minecraft ability shortly after the session starts.

When will I receive the information on how to log into my session?

To avoid sending out hundreds of separate emails with this information we will wait until a session fills or send it out at least one week in advance – whichever comes first.

Where can I download and pay for Minecraft?

https://www.minecraft.net/en-us/. This is a direct payment to Minecraft, and STEM Camp is not involved in the transaction in any way. Your fee to STEM Camp for the Minecraft session is paid separately when you enrol in the Virtual Minecraft session.

Is a computer and webcam required so the camper can see the class?  What video chat program are you using to work with the campers?

Campers will need a computer with both webcam (video) and microphone (audio) capabilities, although video is optional. Virtual STEM camp uses BlueJeans video conferencing (you can download it here: https://www.bluejeans.com/).

How much parental involvement is required during these sessions?

Some parental involvement may be required based on their age and skill level. It is important that parents are present to check in with the campers. It is important that the campers are the ones who are actively participating and trying to use the coding programs. Parents are encouraged to assist with any technical issues if they occur.

Do you offer refunds?

You may request a full refund at any time prior to attending a virtual session. After you have attended the virtual session no refunds will be granted for any reason.